Return, Refund Policy & Customer Service

Thanks for shopping at If you are not entirely satisfied with your purchase, we’re here to help.


We accept returns if there is any problem with the product or you receive the wrong product. You have 30 days after receiving the item (s) to notify us via email to, to be eligible for a return. Your item must be unused, unopened, and in the same condition that you received it. Otherwise the refund can not be possible.

Shipping costs are non-­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Returns may be sent to us at: 

Attn: Returns Department – Dra. Maribel Pedrozo
6085 SW 40 St, Suite 102
Miami, FL. 33155


You will receive an email confirmation once your return has been processed.

If your return is approved, we will initiate a refund to your credit card or original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies. If the original payment source is unavailable,
reserves the right to issue an electronic gift certificate.


Items purchased on backorder take from 2 to 4 weeks to ship in most cases, but this can vary.


If you have any questions on how to return an item, contact us to:

You can contact us at any time via email to Our skin health experts are available to assist you. Our response time is 1 to 3 days, or you can call 1-877-211-PIEL Tuesday to Friday, from 10 am to 6 pm.  Hablamos Español.